Register a New Customer

Register a New Customer

1. Login to your BioLEV Store Account.

2. Navigate to the customer management dashboard.

3. Click Add Customer to begin.

   

4. Enter the following information:

   • Full Name: The customer's first and last name
   • Email Address: A valid email for communication and account verification
   • Vial Number: The vial number as it appears on the testing kit
   • Shipment Tracking Number: The tracking number of the shipment
   • Phone: The customer's phone number
   • Gender: The customer's gender
   • Date of Birth: The customer's date of birth

5. Click Invite.

   

6. An invitation will be sent to the customer via email.

Track the Customer’s Onboarding

• When first registered, the customer Onboarded value will display ❌. This will change to ✔️ when the customer logs in to their Customer Portal Account for the first time.
• The customer’s Status value will display “Registered” after first created. This status will be updated as the sample is processed in the lab and results delivered.